Portfolio

An ongoing initiative to unify and standardize knowledge management across several isolated teams.

I am the creator of Duo Level Up, a customer education platform designed to empower Duo Security administrators with the knowledge and skills needed to manage a successful Duo deployment and strengthen their security posture. Wearing many hats, I nurtured the program to a successful launch, creating 26 courses, three certification programs, and growing the user base to over 14,000 over the course of the first two years.

While developing an e-learning course, I was surprised to discover that highly technical learners were submitting support tickets that could be resolved with basic networking. We had incorrectly assumed that this was common knowledge and needed a solution to empower learners of all skill levels to resolve issues without contacting support.

Working closely with SMEs and leveraging existing documentation, I developed a series of sequential steps to better diagnose issues with this application that incorporated basic network troubleshooting.

Created in Google Drawing, 2021

A supplemental resource created for a Psychology class. The textbook explanations of gender identity and gender dysphoria were confusing to students, leading several to misinterpret that being transgender was a mental illness. As an instructional designer and trans person myself, I created this guide so that students new to these concepts could better relate to the gender diverse people in their community.

I emulated the tone and style of the textbook to align with the other teaching materials provided in class.

Created in Adobe InDesign, 2019

One of many resources created as a Learning Experience Designer for a vending kiosk startup. The support team was in the very early stages of launching a knowledge base, so information was being stored on a shared drive and often physically printed.

I designed this template using the company brand guidelines and reused it for other job aids until it could be converted to a knowledge base article.

Created in Adobe Photoshop and InDesign, 2018.

A 30 minute webinar introducing a new administrator training platform. This was a public event to generate interest in the beta program, where a select group of customers were actively testing the new platform and providing feedback directly to our team.

(Note: The information provided in the webinar has since changed and is no longer accurate)

Created and facilitated in 2020

A 90 minute presentation at an international conference for mental health professionals and people living with dissociation. This talk is deeply personal and explores how dissociation has affected my professional career in detail, drawing on personal insights and academic sources. I also discuss returning to work following a leave of absence and strategies for managing dissociation in the workplace.

Written and facilitated in 2024

Highlights from several e-learning courses developed for a learning management system (LMS), including visual design and custom front-end development.

A small showcase of some of the videos produced for Duo Level Up. Created in Adobe Premiere, After Affects, and Screen flow from 2019-2022.

A small collection of writing samples created from 2019-2024.